Website Changes Not Showing

Made changes but don't see them on your website? Here's how to troubleshoot.

Quick Fixes

1. Did You Publish?

Changes save as drafts until published.

• Look for "Publish" or "Save & Publish" button
• Click it to push changes live
• Some edits auto-save; others need explicit publish

2. Hard Refresh Your Browser

Your browser might be showing a cached (old) version.

How to hard refresh:

• Windows: Ctrl + Shift + R
• Mac: Cmd + Shift + R
• Or Ctrl/Cmd + F5

3. Clear Browser Cache

If hard refresh doesn't work:

1. Open browser settings
2. Find "Clear browsing data"
3. Clear cached images and files
4. Refresh your website

4. Try Incognito/Private Mode

Open your website in a private window:

• No cached data
• Shows the current live version

5. Wait a Few Minutes

Some changes need time to propagate:

• CDN updates: 2-5 minutes typically
• DNS changes: Up to 48 hours

Specific Situations

Menu Changes Not Showing

Menu changes publish separately from website changes.

• Go to your menu
• Check if it's published
• Publish the menu itself

Images Not Updating

Uploaded a new image but see the old one?

• Hard refresh (above)
• Clear cache
• Try a different filename

Custom Domain Issues

Changes show on .welcomehq.app but not your custom domain?

• Wait for DNS propagation
• Clear cache
• Check domain settings in Welcome

Mobile vs Desktop Different

Phone shows old version?

• Clear mobile browser cache
• Force close and reopen browser
• Try a different mobile browser

Check List

Go through this checklist:

• [ ] Changes are saved
• [ ] Changes are published
• [ ] Browser cache is cleared
• [ ] Tested in incognito mode
• [ ] Waited 5 minutes
• [ ] Tried a different browser
• [ ] Tested on a different device

Still Not Working?

If you've tried everything:

1. Note what changes you made
2. Check which URL you're viewing
3. Take screenshots showing the issue
4. Contact support with details

Common Questions

How long should I wait?

Most changes appear within minutes. If nothing after 30 minutes, something else is wrong.

Could it be my internet connection?

Possible—try a different network or device to rule it out.

Did Welcome have an outage?

Check Welcome's status page or contact support for service issues.

Need help? Contact support.