Contacting Support

Stuck on something? We're here to help.

How to Reach Us

Email Support

[email protected]

Best for:

• Detailed questions
• Non-urgent issues
• When you need to attach screenshots

Response time: Within 24-48 hours (usually faster)

Before You Contact Us

You'll get faster help if you:

1. Check the Help Center

Your question might already be answered here.

2. Gather Information

Have these ready:

• Your account email
• Which feature you're having trouble with
• What you were trying to do
• What happened instead
• Any error messages

3. Take Screenshots

A picture is worth a thousand words. Capture:

• Error messages
• What the screen looks like
• Before/after if relevant

Writing a Great Support Request

Include:

• What you're trying to accomplish
• Steps you've already tried
• Any error messages (exact wording)
• Your browser and device
• Screenshots if helpful

Example of a good request:

Subject: Can't upload menu images

Hi! I'm trying to upload images to my menu items but getting an error that says "Upload failed."

I've tried:

• Different image files (JPG, all under 2MB)
• Chrome and Safari
• Clearing my cache

The issue started yesterday. I was able to upload images last week.

Screenshot attached showing the error.

Using Chrome on Mac.

Urgent Issues

For critical problems affecting your business:

• Mark your email subject with [URGENT]
• Describe the business impact
• Include your phone number if you'd like a callback

What to Expect

1. Acknowledgment: We'll confirm we received your message
2. Investigation: We'll look into the issue
3. Response: We'll reply with a solution or next steps
4. Follow-up: We'll check that everything's resolved

Self-Service Options

While waiting for support:

• Search the help center
• Check our status page for outages
• Try the troubleshooting steps in relevant articles

Feedback and Suggestions

Have ideas for improving Welcome?

• Send them to support
• We read every suggestion
• Many features came from user feedback

Common Questions

How long until I hear back?

Usually within 24 hours. Complex issues may take longer.

Can I call support?

Email is our primary support channel. Priority phone support is available on some plans.

What if my issue is urgent?

Mark it [URGENT] and describe the impact. We prioritize business-critical issues.

Can I request a feature?

Absolutely! Send feature requests to support. We track all suggestions.

Questions? Contact support—we're happy to help!