Cancelling Your Subscription
We're sorry to see you go. Here's how cancellation works.
How to Cancel
- Go to Settings > Billing
- Find Cancel Subscription or Cancel Plan
- Select a reason (helps us improve)
- Confirm cancellation
Your cancellation is processed immediately.
What Happens After Cancellation
Immediate Effects
- Cancellation is confirmed
- No future charges will occur
Until Your Billing Period Ends
- You keep full access to all features
- Your website stays live
- Everything works normally
After Your Billing Period Ends
- Website goes offline or shows limited version
- Admin access becomes read-only
- Your data is retained (see below)
Data Retention
After cancellation:
- Your data is kept for 90 days
- You can reactivate and pick up where you left off
- After 90 days, data may be deleted
Exporting Before Cancelling
If you want your data:
- Download any content you need (images, text)
- Export what you can before cancelling
- Note important information
Reactivating Your Account
Changed your mind? Reactivate anytime within 90 days:
- Log into your account
- Go to Billing
- Choose a plan
- Complete payment
- Everything is restored
Refunds
Monthly Plans
No refunds for partial months. Access continues until the period ends.
Annual Plans
Contact support within 30 days of annual payment for the money-back guarantee. After 30 days, no refunds but access continues until the annual period ends.
Before You Go
Alternatives to Cancelling
- Need a break? Consider pausing (if available) or downgrading to a cheaper plan
- Too expensive? Check if a lower tier meets your needs
- Something broken? Contact support—we want to help
Feedback Welcome
We genuinely want to know why you're leaving. Your feedback helps us improve for everyone.
Common Questions
Can I cancel anytime?
Yes—no contracts, no cancellation fees.
Will my website disappear immediately?
No—you keep access until your current billing period ends.
Can I get my data after 90 days?
Data may be permanently deleted after 90 days. Reactivate or export before then.
What if I just want to pause?
Contact support to discuss options if you need a temporary break.
I cancelled by mistake!
Contact support immediately. We can usually restore your account.
Need help? Contact support.