Managing Contact Form Messages

When visitors fill out your website's contact form, their messages come to you through Welcome. Here's how to manage them.

Where Messages Go

Contact form submissions:

1. Appear in Welcome under Messages (or Contact Submissions)
2. Send an email notification to your business email
3. Stay stored for your records

Viewing Messages

1. Go to Messages from your dashboard
2. See all submissions in a list
3. Click any message to view details

[SCREENSHOT: Contact submissions list]

Each message shows:

• Sender's name
• Email address
• Phone (if provided)
• Message content
• Date received

Responding to Messages

Welcome stores messages, but you respond via email:

1. Open the message in Welcome
2. Note the sender's email address
3. Reply from your email client

Tip: Reply promptly! Customers expect quick responses—within 24 hours is ideal.

Email Notifications

When someone submits a form, you get an email notification.

Setting Up Notifications

1. Go to Website > Settings
2. Find Contact Form settings
3. Enter the email address(es) to notify
4. Save

You can notify multiple emails—separate with commas.

Notification Not Arriving?

Check:

• Spam/junk folder
• Email address is correct in settings
• Your email isn't blocking welcomehq.co

Managing Submissions

Marking as Read

Click the message to mark it as read. Helps you track what you've handled.

Deleting Messages

1. Open the message
2. Click Delete
3. Confirm

Deleted messages cannot be recovered.

Form Fields

Your contact form collects:

• Name: Required
• Email: Required
• Phone: Optional
• Message: Required

Fields can vary based on your setup.

Spam Prevention

Contact forms include spam protection:

• Basic bot filtering built-in
• Suspicious submissions may be flagged

If you receive spam, report it to support.

Common Questions

Can I customize form fields?

The default form works for most needs. Contact support for custom requirements.

How long are messages stored?

Messages remain until you delete them. We recommend archiving important conversations in your email.

Can I auto-reply to submissions?

Not currently. You'll respond manually from your email.

Multiple locations—where do messages go?

Messages route to the email set in your website settings. You can specify different emails per location if needed.

Need help? Contact support.